Community FAQs
Amenity Access
Pool
• What are the operating hours of the pool?
The pool season typically runs from the 1st of April until the 31st of October. During season, the pool is open every day from 9 A.M. - 10 P.M.
• How many guests can I have at the pool?
Residents are permitted up to 4 guests at any time.
• Where is the pool located?
The pool is located at 690 Spanish Trails, Buda, TX 78610
• Is alcohol allowed at the pool?
Use of alcohol is strictly prohibited at the pool.
• Where can I get an access device?
You can request an access device from Goodwin’s Amenity Access Department by clicking on the link below and completing the web form through TownSq.
• How long does it take for my request to be fulfilled and how will I receive my device?
Please allow up to 7 business days from form submission to receive your access device. When your access device is ready for pick up, you will receive an email notification. You can choose to either have your device mailed to you or pick it up at the Shadow Creek office.
• How can I reserve the swimming pool for a party?
The pavilion can be reserved by logging into TownSq and clicking on the Reservation link on the menu bar.
Architectural
• What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.
• Where do I find my community's architectural modification request form?
Architectural request form that can be found in TownSq by selecting the following: News & Events – Announcements – Architectural Requests
• What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the Architectural Review Committee. This committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
• What is the status of my application?
If you have not heard from the Community Manager or Architectural Review Committee within 35 days from the date of submission, please submit a request via TownSq or email your Community Manager at ASHCManager@goodwintx.com.
Board Meetings
• How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
• Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
• What does the Association maintain and what am I responsible for maintaining?
Homeowners are responsible for maintaining everything associated with their property.
• I need to report a maintenance issue to a common area in the community...
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
• What is the trash/waste pick-up schedule for my community?
Trash is picked up by TDS (Texas Disposal Systems) on Wednesdays.
• What is the bulk pick-up schedule for my community?
Bulk pick-ups can be scheduled for your property with TDS. Management will need to be informed to avoid a citation.
• How do I get electric/gas/water/trash service?
Please contact local electric, gas, and water companies. Trash services can be provided by Texas Disposal Systems – inform TDS you are a resident in Shadow Creek Community. TDS will set up an account for you and provide trash containers.
• How do I get a mailbox key?
Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.
Compliance
• I just received a violation notice. Who can I talk to about it?
Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com.
• I need to report an issue with a neighbor's home.
Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.
• When does your compliance driver come through our community?
The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.
• Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting https://www.goodwintx.com/ and entering your community name in the “Find My Community Page” field at the top right corner of our web page.
Contacts
• Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
TownSq App: Submit a request via our web and mobile application.
Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwintx.com.
Live Chat is available on our website at https://www.goodwintx.com/.
Emily Francis, Community Manager: By phone at (512)852-7999 or Via email @ ASHCManager@goodwintx.com.
Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.
• How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Documents
• Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting https://www.goodwintx.com/ and entering your community name in the “Find My Community Page” field at the top right corner of our web page.
Financial
• What is my account balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at https://www.goodwintx.com/.
• How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-in your payment to the following address:
Shadow Creek HOA
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: online through the TownSq website: https://app.townsq.io/login or mobile application.
From the web:
1.Login to TownSq at https://app.townsq.io/login
2. Select your name from the top right hand corner and select "accounts".
3. Click “make a payment”, add a payment method, make a one-time payment or set up automatic payments.
From the TownSq App:
1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (ASHC) in the memo section of your check.
• Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
• What is my property code?
ASHC
• What is the Management ID?
6587
• When is my assessment due?
Assessment are $100 per quarter (Jan., April, July, and Oct.) and must be posted no later than the 15th of the month to avoid a late fee.
• Are there any fees associated with online payments?
When making credit card and debit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
• Why does my account show a negative number?
A negative number means that you have a credit balance.
• I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at https://www.goodwintx.com/.
• Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
• How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments, please follow this link: https://onlinepay.allianceassociationbank.com/home.aspx?cmc=f35695fa-5d14-4f3b-8f21-e5d7a388a51f.
• How do I cancel my Western Alliance auto draft?
To cancel existing Western Alliance recurring payments, please follow this link: https://onlinepay.allianceassociationbank.com/home.aspx?cmc=f35695fa-5d14-4f3b-8f21-e5d7a388a51f.
• What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..
• Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
Insurance
• My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at https://www.goodwintx.com/. You can also submit a request through TownSq.
Owner Information
• How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at https://www.goodwintx.com/. You can also submit a request through TownSq.
Resales
• How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.
• How much does a lender questionnaire cost?
Visit the HomeWise website at https://www.homewisedocs.com/ for pricing.
• Where do I obtain a resale certificate?
Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/.
• I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/.
Rules/Regulations
• What is the community's rental/leasing policy?
Nothing in this Declaration shall prevent the rental of any Lot and the Improvements thereon by the Owner thereof for residential purposes; provided that all rentals must be for terms of at least six (6) months. All leases shall be in writing. Notice of any lease, together with such additional information as may be required by the Hoard, will be remitted to the Association by the Owner on or before the expiration of ten (10) days after the effective date of the lease. The Owner must provide to its lessee copies of the Association Restrictions.
• What is the community's pet policy?
No animals, including pigs, hogs, swine, poultry, fowl, wild animals, horses, cattle, sheep, goats, or any other type of animal not considered to be a domestic household pet within the ordinary meaning and interpretation of such words may be kept, maintained, or cared for on the Development Area. No Owner may keep on such Owner's Lot more than four (4) cats and dogs, in the aggregate. No animal shall be allowed to make an unreasonable amount of noise, or to become a nuisance, and no domestic pets will be allowed on the Development Area other than on the Lot of its Owner unless confined to a leash. No animal may be stabled, maintained, kept, cared for, or boarded for hire or remuneration on the Development Area, and no kennels or breeding operation will be allowed. No animal shall be allowed to run at large, and all animals shall be kept within enclosed areas which must be clean, sanitary, and reasonably free of refuse, insects, and waste at all times. Such enclosed area shall be constructed in accordance with plans approved by the Master Architectural Control Committee, shall be of reasonable design and construction to adequately contain such animals in accordance with the provisions hereof, and shall be screened so as not to be visible from any other portion of the Development Area.
• What is the community's parking policy?
Parking of any vehicles on public or private streets or thoroughfares; and parking of commercial vehicles or equipment, mobile homes, recreational vehicles, boats and other watercraft, trailers, stored 192851-5 05/25/2005 8 SHADOW CREEK DEVELOPMENT AREA DECLARATION - SECTIONS 3, 4 AND 7 Bk Vol F's 05017283 OPR 2709 632 vehicles or inoperable vehicles in places other than enclosed garages is prohibited; provided, construction, service and delivery vehicles shall be exempt from this provision for such period of time as is reasonably necessary to provide service or to make a delivery to a residence.
No mobile homes shall be parked or placed on any Lot or used as a residence, either temporary or permanent, at any time, and no motor homes, travel trailers or recreational vehicles shall be parked on or near any Lot so as to be visible from adjoining property or from public or private thoroughfares at any time.
TownSq
• What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
Easily communicate with neighbors, community managers, and board members
Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents and more…
• How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
1. Visit https://app.townsq.io/ais/sign-up
2. Enter your Account Number and Zip code (Physical property address)
3. Provide your email address and create a password
• I'm getting an error when I try to register for TownSq. Can you help?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at https://www.goodwintx.com/.
• How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
• How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
• I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.